Frequently Asked Questions

Family File is a calm, secure place to store the important details about your home, health, and affairs — and share exactly the right pieces with the people you trust, only when they actually need them.

Anyone who wants to plan ahead for their family. You organize the details now, so the right people have exactly what they need later — whether that's a neighbor while you're away, your spouse if you're hospitalized, or your family if you're no longer here.

You add the information that matters, choose who should see it, and decide the situation that unlocks it — Heading Out, Hospital, or Heaven. Nothing is shared until you say so. See the full walkthrough on the How It Works section.

Yes — no trial, no credit card, no time limit. You can use Family File for free for as long as you like.

Just how many contacts you can add — 1 on Free, unlimited on the paid plan. Everything else, including Heading Out, Hospital, Heaven, and unlimited information, works exactly the same on both.

Whoever makes the most sense for your family — you, or someone you trust, like an adult child. There's no requirement that the account owner is the one paying.

Nothing you've already stored is ever taken away. Any future change only affects what's added going forward.

No. It's designed to be simple, with a short guided setup: confirm your name and email, add one piece of information, add one person you trust, and decide when they should see it.

Yes. After confirming your name and email, every step is skippable — add as much or as little as you're ready for, and come back anytime.

Yes. It's private and encrypted, and only visible to you until you decide otherwise. See our Privacy Policy for the full details.

Nobody, until the situation you've set up for them is confirmed. You control exactly what each person can see, and under which circumstance.

No. A contact never signs up and never has to remember a password. When the situation you set up for them is confirmed, they will be given a private link via an email that opens just the information you chose for them — nothing else.

No. Adding someone only records their name and email address. Nothing is shared with them, and they aren't contacted, until you choose to introduce them. Even then, they can only see your information once the situation you've set up for them is confirmed.

Yes. You decide what each contact can see, and for which situation — Heading Out, Hospital, or Heaven.